• Suite 606 - 207 West Hastings Street, Vancouver
  • Phone: (604) 360-7072
  • Email: contact@nexuscounselling.ca

Scheduling an Appointment

Online

For your convenience, scheduling an appointment with Nexus Counselling Services is done via Owl Practice Online Scheduler. Owl Scheduler is available to you 24 hours a day, 7 days a week.

If you are a new client and would like to schedule your appointment online, you will be required to create an account. Once your account is created, Owl Scheduling will immediately send you an email asking you to verify your account.

Make an Appointment

 

Cancellation Policy

Nexus Counselling Services has a strict 24 hours' notice cancellation policy. If you do not cancel your appointment within 24 hour of your appointment time, you will be billed for the entire session. Please note that should you try to cancel your appointment online with less than 24 hours' notice, the system will not allow you to cancel your appointment.

When you book an appointment, that time is reserved specifically for you which means Candace is not available to see other clients. While there is a host of valid reasons for cancelling an appointment and to be fair to every client, cancellation fees will only be waived in the event of a medical emergency requiring urgent professional treatment, a death in the family, a natural disaster or, extreme weather conditions.

Note if you would like to schedule an appointment that is less than 15 hours of your preferred time and date, you will not be able to schedule online. To schedule an appointment that is less than 15 hours of your preferred time, call Candace directly at (604) 360-7072. If Candace does not answer immediately, leave a message and she will get back to you as soon as possible. Please note that during scheduled working days, Candace may not be able to return your call until she has a scheduled break between clients.


Last minute scheduling

If you are hoping to make a last-minute appointment with Candace, this must be done by calling Candace directly at
(604) 360-7072.

  • If you are in CRISIS and Candace is unavailable, Call 911 or, the Vancouver Crisis line (604)-872-3311

Telephone

If you prefer not to schedule your appointment online, call Candace directly at (604) 360-7072 to schedule your appointment.

Email

Email Candace at Candace at candace.marshall.clients@gmail.com

Please note that should you choose to communicate via email, you are agreeing to communicate via a method by which confidentiality cannot be 100% guaranteed.

 

Owl Practice adheres to the Personal Health Information Privacy Act (PHIPA) and complies with the laws and regulations specific to the province of British Columbia. Owl Practice uses bank-level SSL encryption so that your personal data remains continuously protected and hosts its servers in Canada.

Information on the PHIPA and the province of British Columbia’s patient/client privacy laws and regulations can be found by following the links below:

Make an appointment